Shipping Policy

Effective Date: January 17, 2025

At Opalglitz, we strive to offer fast, reliable, and cost-effective shipping for all of our customers. This Shipping Policy outlines the various shipping options available and the terms that apply to your orders.

1. Shipping Methods and Costs

We offer a variety of shipping options to ensure you receive your order as quickly as possible. Shipping costs depend on the shipping method selected and the destination of your order. The available shipping options are as follows:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Estimated delivery within 1 business day (available for select locations).

Shipping costs will be calculated at checkout based on your delivery address and chosen shipping method.

2. Processing Time

Orders are processed and shipped on business days, Monday through Friday (excluding holidays). Please note that we aim to ship all orders within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.

If there is a delay in processing your order, you will be notified by email.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can track the status of your shipment through the carrier’s website.

Please note that tracking information may take up to 24 hours to become available after the shipment has been processed.

4. Shipping Restrictions

We currently offer shipping to the United States and select international locations. If you are located outside the United States, please contact our customer support team to confirm whether we can ship to your country. Additional customs duties, taxes, and fees may apply for international orders, which are the responsibility of the customer.

5. International Shipping

For international orders, please note the following:

  • Shipping costs and delivery times for international orders vary based on the destination.
  • Customers are responsible for any customs duties, taxes, or import fees that may be incurred at the time of delivery.
  • Delivery times for international shipments may be longer due to customs clearance procedures.

6. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders. Opalglitz is not responsible for any delays caused by third-party carriers.

If you experience a significant delay, please contact our customer support team, and we will work with the carrier to resolve the issue.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will assist you in filing a claim with the shipping carrier and resolving the issue. We recommend that you inspect your package upon arrival and notify us of any visible damage within 7 days of receiving it.

8. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information. If you provide incorrect or incomplete shipping details, Opalglitz is not liable for any delays or lost packages. If you notice an error in your shipping address after placing your order, please contact us immediately at info@opalglitz.com, and we will attempt to update the information before the order is shipped.

9. Return Shipping

In the event that you need to return an item, the customer is responsible for the cost of return shipping unless the item is defective or was sent in error. For more information on returns, please refer to our Refund and Returns Policy.

10. Customer Support

If you have any questions or concerns about shipping or your order, please contact our customer support team:

Opalglitz
4325 Losh Lane, Carrollton, Kentucky, United States
Phone: 412-757-4120
Email: info@opalglitz.com
Website: https://opalglitz.com/

For more details, visit our Shipping Policy page: Opalglitz Shipping Policy.